Privacy Policy

This page explains how Elixir Silkroad handles information connected with your account and use of the service.

1. Information Used

Account records include your username, email address and login credentials. We also process IP addresses, game activity, support messages and payment references. Device identifiers may be used for anti-abuse checks.

2. Why It Is Used

This information supports sign-in, account recovery, Silk delivery, rule enforcement and ticket replies. Character and guild information appears in public rankings. Never put passwords or verification codes in tickets.

3. Cookies & Providers

Session cookies support login and secure forms. Enabled CAPTCHA, payment and delivery services may process information under their own policies. Disabling required cookies can prevent account features from working.

4. Retention & Requests

Records are retained as needed for account operation, security, disputes and applicable obligations. Use Support to request access, correction or deletion. Identity verification may be needed, and some records may need to be retained.

5. Security & Changes

No online system is risk-free. Keep credentials private and report suspected account misuse promptly. Policy updates will appear on this page.

Questions about this page? Contact Elixir Support.